My Keto Guide Terms & Conditions
Contents
1.1. By placing an order with My Keto Guide, you warrant that you are over the age of 16, and either are the bill payer, or have the bill payer’s permission.
1.2. By accessing and/or using this site, you have read and understand these conditions, and accept that you are legally bound by these Conditions. These Conditions will apply to all services provided by My Keto Guide unless stated otherwise. None of these Conditions affect any rights or obligations imposed under UK Law.
2.1. Prior to using the service, you must create an account for My Keto Guide.
2.2. Any information you provide in this process will be held and used in accordance with our Privacy Policy.
2.3. Accounts can only be made for and used by a named individual, accounts cannot be transferred to or sold to another person. You can update, amend, or cancel your account at any time through this site.
2.4. All information provided to us when registering your account must be true and correct, and you cannot have more than one active account at any one time.
2.5. Customers should not distribute any of their account information, including passwords.
2.6. We must be notified of any changes to your personal information.
2.7. If you suspect that your account has been accessed by another party without your authorisation, you should notify us of this breach immediately by contacting [email protected].
3.1. By giving your mobile number to us through the internet or any other promotions, you will gain access to the My Keto Guide website, where you can register an account to use the service.
3.2. You may be billed via SMS, wherein you receive a text message sent to your mobile phone which is charged upon delivery. The billing via sms section of these terms will explain this. Alternatively, you may be charged via Payforit, which is a direct charge to your mobile phone bill by your network provider. The billing via Payforit section of these terms will explain this. For each of these billing methods, your phone will be billed every seven days, using the day of your original entry as the starting point, until you send STOP to unsubscribe from the service.
3.3. Billing via SMS
3.3.1. If you have entered via the internet through one of our online promotions, you can validate your entry by one of the following routes: you will either receive a text message asking you to validate your entry by responding via text with a keyword , or a PIN will be sent to you via text in order to confirm that your mobile number is correct. You must then type the PIN into the indicated panel on the online promotion to validate your entry. It is very important that you respond as indicated, as it is at this point that you will gain access to the My Keto Guide site and be able to register your account. 04.10.19 update - The alternative entry method via SMS is PSMS with header enrichment in a one-off payment flow (not subscription). If you have entered via the internet; you will be required to click on specific entry buttons to verify your purchase into the My Keto Guide service.
3.3.2. Once you have validated your purchase or subscription, you can send ‘STOP’ to the number you are receiving messages from to end the subscription. This will not work for non-subscription purchases. For subscriptions you will only have access to the My Keto Guide site for 7 days from the last date that you were charged, therefore your access to the My Keto Guide site at the point you unsubscribe will depend on where in this 7-day period you have cancelled your subscription. For non-subscription services you will have access for the time period stated when purchasing.
3.3.3. The first billed message will be sent to your mobile phone shortly after you confirm your subscription. You will also receive a free cost message after confirming your entry into the service, and every 28 days throughout the subscription period. For non-subscription services you will receive the billed messages immediately after purchasing.
3.4. Billing via Payforit
3.4.1. If you have entered via the internet; you will either be required to click on specific entry buttons to verify your entry into the My Keto Guide service, or you will be asked to verify your entry by confirming a PIN number sent to your mobile phone via text message. It is very important that you respond as indicated, as it is at this point that you will gain access to the My Keto Guide site and be able to register your account.
3.4.2. Once you have responded as requested and validated your subscription, you can send ‘STOP’ to the number instructed to end the subscription. You will receive a free text message which confirms the 5 digit shortcode number you need to send STOP to in order to unsubscribe. You will only have access to the My Keto Guide site for 7 days from the last date that you were charged, therefore your access to the My Keto Guide site at the point you unsubscribe will depend on where in this 7-day period you have cancelled your subscription.
3.4.3. The first week’s charge will be applied to your mobile phone bill shortly after you confirm your subscription. You will also receive a free cost message after confirming your entry into the service, and every 28 days throughout the subscription period.
3.5. Continuation of General Terms
3.5.1. Where credit is not available to successfully bill the premium rate charge, for example Pay As You Go mobile users, the weekly charge may not be billed at the promoted time; however further attempts will be made to deliver the message.
3.5.2. My Keto Guide reserves the right to modify or discontinue, temporarily or permanently, the services and subscription provided to you. Subscription fees will apply regardless of whether or not you use your subscription, as My Keto Guide will continue to provide you with the access to the site and service throughout this period.
3.5.3. My Keto Guide reserves the right to modify or change any products or services as required in order to improve range and availability. We recommend that you regularly check the site for updates to the services on offer.
4.1. To UNSUBSCRIBE just reply ‘STOP’ to the 5 digit shortcode number mentioned in the messages you have received on your mobile phone. For subscriptions via text message, this is the 5-digit shortcode number you are receiving messages from. For subscriptions via Payforit, you will receive a free text message at the beginning of your subscription which will confirm the 5-digit shortcode you must send stop to in order to unsubscribe. Standard rate charges may apply to messages sent.
4.2. The stop text message is not case sensitive, however any other variation of this text may not be accepted (E.G. Please stop). Please only consider the subscription successfully stopped once you have received a FREE reply text message from the same shortcode, to the effect of “All services on this shortcode are now stopped. Customer Services 020 3870 3244”. If you have not received a text message to this effect, then please contact us to confirm your subscription has been cancelled.
4.3. If you unsubscribe from the service within 14 days of your original entry date, then you have an opportunity to claim a refund for the entry charges of the first two weeks that took place within the 14-day period, should you wish to do so. In doing this, you will also immediately cancel all access to the My Keto Guide site and any account information you have registered. If you wish to do this within 14 days of your entry date, then please contact Customer Services on 02081253407 or email [email protected].
5.1. The majority of our products and services are provided via this website and physical copies are not provided. All of these products, (including, but not limited to; recipes, PDF downloads, videos or online content) are subject to copyright protection and should not be copied or distributed.
5.2. These products and services are the property of My Keto Guide. By setting up an account with My Keto Guide, you have been granted license to use the products and services, subject to these Conditions.
5.3. These products and services have not been sold to any user who has a My Keto Guide account. The customer has no right to copy, distribute, share, edit, sell or modify the product in any form. My Keto Guide may encrypt any of this information to protect our products and services.
6.1. None of our employees hold medical or dietary qualifications and we are not a licensed medical care provider. We do not have any expertise in examining or treating medical conditions of any kind and cannot diagnose any issues you may experience.
6.2. We always strongly recommend that you consult with your doctor before making any significant lifestyle changes such as dietary changes or adopting new exercise programs, particularly if you have any family history of high blood pressure, heart disease, high cholesterol, obesity, bone or joint problems, or chest pain. We would also make the same recommendation if you are a smoker, or pregnant.
6.3. The recipes provided on the My Keto Guide site are not specially formulated to suit any specific nutrient deficiencies, allergies, any one pregnant or breastfeeding, or any other food related health problems.
6.4. Please speak with a medical professional prior to purchase if you are unsure whether this product/service is suitable for you to use.
6.5. If you have any concerns or questions regarding your health, you should always contact your doctor. If you experience faintness, dizziness, pain or shortness of breath at any time, you must stop the physical activity immediately and contact your doctor before continuing.
6.6. The content of our site is not intended to replace any professional medical advice or treatment.
6.7. Use of this site also confirms agreement that My Keto Guide shall not be held liable for any and all claims of injury, loss or damage, to the extent permitted by UK Law.
6.8. This site may contain links which are hosted by third parties not associated with My Keto Guide. The content displayed on those sites is not the responsibility of My Keto Guide and we do not endorse these websites or services. You agree that your choice to visit any third-party websites is undertaken at your own risk.
You must not:
8.1. These conditions will take effect according to the laws of the United Kingdom and the respective rights, liabilities and obligations of the parties will be governed by UK Law.
8.2. The customer and My Keto Guide agree to submit to the exclusive jurisdiction of the United Kingdom
8.3. If you are entitled to any rights, remedies or claims under UK Consumer Law, then these rights, remedies, or claims arise independently of these Conditions and will not apply to any rights, remedies or claims that you have made under UK Consumer Law.
9.1. My Keto Guide reserves the right to terminate your account, remove or edit content at our sole discretion at any time without prior notice. We will not be held liable from any loss or damage from exercising this right.
9.2. If you wish to terminate your account, please contact us via 02081253407 or email [email protected]. Any order which is not cancelled is subject to these Conditions.
By giving us your mobile number and email address, you agree for My Keto Guide and its’ managing company to send you either an occasional email or text, notifying you of the latest offers and promotions available from our group. These may not always be products and/or services related to Health and Fitness, and come from a range of services. If you ever wish to be removed from any of our email/text broadcasts, you will have a link provided on each email saying ‘Unsubscribe’, or you can go to the Contact Us page on our website and complete the web form, putting ‘Unsubscribe from marketing’ in the subject box. Alternatively, you can call our helpline 02081253407 . Once you do this, you will be removed from future broadcasts within 28 days of your request. You can remove yourself from additional marketing, without cancelling your subscription to the My Keto Guide service, if you wish.
The promoter and service provider is My Keto Guide.co, a brand name of S P Two Ltd, Unit 15535, PO Box 6945, London, W1A 6US.
Tel:02081253407
Email: [email protected]
My Keto Guide reserves the right to modify these Conditions at any time. Please review these Conditions frequently. Changes will take effect immediately after being posted on this site.
Further advice
If for any reason you are not happy with our response, you can refer your complaint, to CommsADR, who are authorised by the Government under the Alternative Dispute Resolution service for the purposes of consumer disputes (competent authorities and information) regulations 2015, to provide an independent review of complaints and dispute resolution services. You can visit their website via the following link: https://www.commsadr.co.uk/createclaim/
My Keto Guide is willing to submit itself to its ADR procedure and be bound by its decisions.
As a consumer, you are afforded free redress and we would urge you use the approved ADR provider to review your complaint and provide their impartial and independent conclusion.